Privacy policy

PRIVACY POLICY

Last updated: December 20, 2025

At MACENATI, we respect privacy as much as we respect quality. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, or otherwise interact with us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters related to personal data.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.


1. WHO WE ARE

MACENATI operates this website and online store (the “Services”) and is the data controller for personal information processed under this Privacy Policy.

Our store is powered by Shopify, which provides the e-commerce infrastructure used to deliver our Services.


2. WHAT PERSONAL INFORMATION WE COLLECT

We collect personal information only when necessary to operate our business, fulfill orders, and improve your experience.

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and communications with us

Payment information

Payments are processed securely by third-party payment providers. We do not store full payment card details, but may receive limited transaction information, such as payment confirmation and method.

Information collected automatically

  • IP address

  • Device, browser, and operating system information

  • Usage data (pages visited, interactions, timestamps)

  • Cookies and similar technologies (see Section 7)


3. WHY WE PROCESS YOUR PERSONAL INFORMATION

If you are located in the European Economic Area or the United Kingdom, we process personal data only where we have a lawful basis to do so:

  • Contract – to process payments, fulfill orders, ship products, and provide customer support

  • Legal obligation – to comply with accounting, tax, food safety, and regulatory requirements

  • Legitimate interests – to secure our Services, prevent fraud, improve performance, and understand how customers use our store (balanced against your rights)

  • Consent – for newsletter marketing, non-essential cookies, and certain advertising activities

You may withdraw consent at any time.


4. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process and deliver orders

  • Communicate about purchases, shipping, and customer support

  • Maintain accurate records and comply with legal obligations

  • Improve our website, products, and services

  • Send marketing communications (only where permitted or with consent)

  • Prevent fraud and ensure platform security

We do not sell personal data.


5. HOW WE SHARE PERSONAL INFORMATION

We share personal information only where necessary and proportionate, including with:

  • Shopify, which hosts our store and provides core e-commerce functionality

  • Payment providers, shipping partners, and IT service providers

  • Marketing and analytics partners, where enabled and permitted by law

  • Authorities or advisors, where required to comply with legal obligations

All partners are required to handle data securely and in accordance with applicable law.


6. SHOPIFY’S ROLE

Our store is hosted on Shopify. Shopify may process personal information to provide and improve its services, including security, analytics, and (if enabled) advertising features.

For more information on how Shopify processes personal data and how to exercise related rights, please refer to Shopify’s Privacy Policy and Privacy Portal.


7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to ensure our website works properly, to understand how it is used, and — where permitted — to support marketing activities.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site function correctly and improve your experience.

Types of cookies we use

Strictly necessary cookies
These cookies are essential for the website to function (for example, enabling checkout and security features). They are always active and do not require consent.

Functional cookies
These remember your preferences (such as language or region) to provide a smoother experience.

Analytics cookies
These help us understand how visitors use the website so we can improve performance and usability.

Marketing cookies (if enabled)
These may be used to show relevant content or advertisements, including through third-party platforms.

Consent and control

Where required by law (including in the EU), non-essential cookies are used only with your consent.

You can:

  • give or withdraw consent via the cookie banner or cookie settings

  • manage cookies through your browser settings

Please note that disabling certain cookies may affect site functionality.


8. MARKETING COMMUNICATIONS

If you subscribe to our emails, we may send you updates, stories, and offers from MACENATI.

  • You can unsubscribe at any time using the link in our emails

  • If you are in the EU/UK, you have the right to object to direct marketing at any time

Transactional messages (order confirmations, shipping updates) will still be sent when necessary.


9. DATA RETENTION

We keep personal information only for as long as necessary:

  • Orders and accounting records: retained as required by applicable law

  • Customer support communications: retained for a limited period

  • Marketing data: until you unsubscribe or withdraw consent

  • Cookies and analytics: according to your consent and browser settings

When data is no longer required, it is securely deleted or anonymized.


10. YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Receive a copy of your data (portability)

  • Withdraw consent at any time

To exercise your rights, contact us at hello@macenati.com.
We may need to verify your identity before responding.

You will not be discriminated against for exercising your rights.


11. INTERNATIONAL TRANSFERS

Your data may be processed outside your country of residence, including outside the EEA.

Where this occurs, we rely on approved safeguards such as Standard Contractual Clauses or transfers to countries deemed to provide an adequate level of protection.


12. SECURITY

We take reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured channels.


13. CHILDREN

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority.

If you believe a child has provided us with personal information, please contact us so we can delete it.


14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date clearly shown.


15. CONTACT & DATA CONTROLLER INFORMATION

Data controller:
Two Ladles MB

Company code:
307305979

Registered address:
Perkūnkiemio g. 19, LT-12020, Vilnius, Lithuania

Email:
hello@macenati.com

VAT number:
Not VAT registered

If you have concerns about how we process personal data, you also have the right to lodge a complaint with your local data protection authority.